Where your records live,
and who can reach them.
The answers a quality reviewer asks for first: where the system is hosted, how it is backed up, who at JBBK can open it, and what happens to your records if you leave.
Hosted inThe United States. Your records are stored in Virginia.
Your own systemOne company, one database, one deployment. No other shop's records are in yours.
Backed upEvery night, off site, each copy kept 90 days under a lock.
Who at JBBKOne person: the founder.
Where it's hosted
- The app runs on Vercel. Your records and files are stored by Supabase, in Amazon Web Services' US East region in Virginia.
- Every company has its own database and its own deployment, so one shop's records are never in another's.
- Every connection is encrypted, and our providers encrypt what they store.
Backed up, and the restore is tested
- Every night a copy of your database and your stored files goes to a separate Google Cloud account in the United States.
- Each copy is kept for 90 days under a retention lock. For those 90 days nobody can change or delete it, us included.
- Once a month the newest copy is restored into a scratch database and checked, table by table, against the access rules your system runs on. The first full test restore, on 9 November 2026, brought back every record.
Who can reach your records
- At JBBK, one person: Jacob Hargett, the founder. He holds the administrator access to the hosting, database and backup accounts, and opens your records only to support you or to keep your system running.
- Inside your system, your own administrators decide who signs in and what each login may do. Every sign-in and every change is on the record, and no one using the program can edit or delete an entry.
The services we use
Each one sees only what it needs for its own job.
| Service | What it does for us | Where |
|---|---|---|
| Vercel | Runs the app, and this website | United States |
| Supabase | Stores your records and files, and signs your people in | United States (Virginia) |
| Google Cloud | Keeps the nightly off-site backup copy | United States |
| Resend | Sends the app's emails: due-date reminders, notices and signing links | United States |
| Anthropic | Reads old reports and datalogger files into the program, only if your shop switches AI reading on. It is off until you do, and nothing it reads is filled in until a person accepts it. | United States |
If you leave
- While you're with us, an administrator can download your core records as one Excel workbook at any time, and a full export of your database and files is yours on request.
- When an agreement ends you have 60 days to take that full export. Then your system is deleted, and its off-site copies are deleted as their 90-day locks run out. Everything is gone within 150 days of the end, and we confirm it to you in writing.
Uptime
We don't publish an uptime percentage yet: we would rather publish a figure we have measured than one we have promised. If an outage reaches your system, we tell you what happened and what we changed.
What we don't claim
JBBK Labs does not hold a SOC 2 report or an ISO 27001 certificate of its own. The platform is built to support your ISO/IEC 17025 and 21 CFR Part 11 obligations, but software is never compliant on its own; your quality system is.
Questions a reviewer needs answered in writing go to jacob@jbbklabs.com. Last updated 11 November 2026.